Reliable support wherever, whenever employees need it
IT teams today face growing demands to keep hybrid workforces up and running. The solution brief, "Reliable Support Wherever, Whenever Employees Need It," highlights how HP Support Services provides flexible, predictive, and remote assistance that minimizes downtime and extends device life. Download the brief to see how HP keeps your business moving and reach out to ExcalTech for personalized advice on choosing the right support plan.
What support options does HP provide?
HP offers three main support options: HP Essential Support, which provides expert remote support during business hours; HP Premium Support, featuring AI-powered predictive detection and 24/7 expert assistance; and HP Premium+ Support, which includes the fastest repair services and preferred access to parts and experts.
How does HP enhance device support?
HP enhances device support through features like remote diagnosis and remediation, which can resolve up to 45% more complex PC issues without requiring physical intervention. This helps reduce downtime and frustration for employees and IT teams alike.
What is Post-Warranty Support?
Post-Warranty Support allows organizations to extend the life of their existing devices by keeping them running optimally. This service provides additional coverage options for unexpected issues, helping businesses maximize their technology investments and plan for future device refreshes.
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