Inside the SOC
Organizations face nonstop threats, but few truly understand how a security operations center responds. This video gives you a rare inside look at the SOC, showing how analysts work to detect and neutralize risks in real time. Watch the video to understand why SOC capabilities are essential to business resilience. Contact ExcalTech to learn how these services can strengthen your security strategy.
How does the SOC utilize data for threat detection?
The SOC relies heavily on data from the past 30 days to predict and manage the next 30 days. By analyzing heat maps and workload data, we ensure that we have the appropriate staffing levels to handle the current work volume. This data-driven approach allows our analysts to quickly identify potential threats and respond effectively.
What is the process for investigating incidents?
When a potential incident is detected, our SOC analysts begin by assessing the situation. If they identify suspicious activity, they may reach out to the client for clarification. The investigation often involves looking for additional indicators to confirm the nature of the threat. If necessary, we can also involve our threat response unit to assist with analyzing any artifacts or malware samples.
How does the SOC maintain communication with clients during incidents?
Maintaining clear and consistent communication with clients during an incident is crucial. We prioritize keeping everyone informed and on the same page throughout the investigation process. This ensures that all parties are actively working towards a resolution and that the client understands the steps being taken to address the incident.
Inside the SOC
published by ExcalTech
ExcalTech is the leading IT service provider in the Chicagoland market, and has been since 1994. Our staff provides professional, customized solutions for SMBs across multiple industries. Our client retention rate exceeds the industry average and we value your business. We want to be your IT business provider and Make IT Simple for your firm.
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